More than twenty years’ experience designing and delivering leadership and management development programmes and personal effectiveness workshops and webinars.

Programmes delivered in 50+ countries in more than a dozen languages.

Key areas include:

• Management development programmes
• Leadership programmes
• Management and personal effectiveness ‘modules’
• Skills workshops
• Webinars
• 360s
• Psychometrics
• Learning technology
• Open programmes

Current and recent clients include, eg, Unilever, Axis Capital, Rolls Royce, S&P Global, Nomad Foods Europe, SITA, Ascot Racecourse, The Wine Society, D B Schenker, Toolbank, EUSA Pharma, S E Water, easyJet, LEO (London Executive Offices), Lloyd’s of London, Whitbread, Lancashire Group, Eisai, Tindall Riley, London Business School, Ian Williams, Figleaves, Darag, English Cricket Board, Global Payments, Ralph Trustees, Saffron Building Society, Stevenage Leisure, Euler Hermes, Wellcome Trust, Zeiss, Trumpf, Living Ventures, Viking Cruises, The Disney Store, General Pharmaceutical Council, Urban Outfitters, Triodos, Routeco; various universities, NHS bodies and central and local government organisations, etc, etc.

We have a particular strength in specialist and bespoke training, including:

• Programmes for HR teams
• Programmes for line managers
• ‘Roll-out’ programmes (around corporate values, policy changes, etc)

Plus consultancy and support on:

• Purpose
• Process
• People
• Professionalism

Current and recent clients include, eg, Stevenage Leisure, Amicus Horizon, Salvation Army, Lancashire, London Business School, McCann Erikson, Civil Nuclear Constabulary, Insolvency Service, Hertfordshire County Council, Castle Point Borough Council, Cawleys, Higher Education Funding Council, The Children’s Society, Heart of England NHS Trust, London Borough of Hackney, The Pensions Regulator, Johnson Matthey, YMCA, Young Epilepsy, Red Funnel, Schools HR, Student Loans Company, UK Payments, Gardiner & Theobald, Wellingborough Homes, Eisai, Fresenius, Médecins sans frontières, Newham Borough Council, NHS Manchester, SECAMB, Elior, Tottenham Hotspur FC, McCann Erikson, the National Gallery, various universities and colleges, etc, etc.

Fifteen years’ experience of delivering top-quality training in a wide range of subjects:

• Coaching and mentoring
• Commercial training
• Customer service training
• Director / corporate governance training
• Facilities management
• Finance training
• Health and safety training
• HR and employment law training
• IT training
• Leadership, management and personal effectiveness training
• Project management training
• Public service sector and VCSEs training
• Sales training

A very broad spectrum of clients, across the UK and internationally.

A spin-off from fifteen years’ successful experience of delivering customer service training under the TIHTC brand, The Customer Service Training Company focuses on – customer service training!

• Flagship programme
• Specialist customer service topics
• Open programmes

Trainers based across the country, getting amazing feedback, from a huge range of clients.

A range of programmes on all the core topics. Sessions can be run in small groups or on a one-to-one basis – ‘off-the-shelf’, ‘tailored’ or completely ‘bespoke’:

• In-house programmes
• ‘Away-days’
• Executive coaching
• Team coaching
• Mentoring for directors