Coaching skills for line managers
Overview
All good managers use coaching to a certain extent. Some do it better than others. But then, some have had more training than others!
This two-day workshop will help you to take your coaching skills to the next level, making you an even more effective manager in the process. It will:
- Enhance your understanding of the skills and approaches that underpin coaching excellence
- Improve the quality of your coaching by leveraging the skills that you already have
- Help you make your coaching conversations more effective
Learning objectives
By the end of this workshop you will be able to demonstrate:
- Increased self-awareness of your own ‘coaching style’
- A clearer understanding of what coaching is and when to use a coaching approach
- Enhanced skills in developing rapport, listening, questioning, goal-setting and giving feedback
Audience
Anyone wishing to take their coaching to the next level:
- Managers who use a coaching approach
- HR professionals
- Anyone considering moving towards a coaching qualification
Format
The focus of this two-day workshop is on active learning through experiential exercises, skills practice, and feedback and group discussion. Each day contains a number of skills practice sessions (three on the first day, four on the second) which allow individuals to learn from three perspectives:
- Delivering coaching
- Experiencing coaching as a client
- Observing and feeding back on a session
Workshop outline
Day one
1 Welcome and introduction
- What will make the workshop worthwhile for you?
2 A coaching approach
- What do we mean by a coaching approach? Myths and reality
- Line manager as coach
- When to coach / when not to coach
- Experiencing a coaching approach
- Group coaching exercise
- Coaching demonstration
3 An introduction to the four key coaching skills
- Building trust and rapport
- Active listening and powerful questions
- Application: Skills practice – using powerful questions
- Direct communication and giving feedback
- Planning and goal-setting
- Application: Skills practice – using the ‘Time to Think’ framework
4 The OSCAR coaching framework
- The OSCAR model
- Outcome
- Situation
- Choices / consequences
- Action
- Review
- Application: Skills practice – using the OSCAR model as a framework for a coaching conversation
5 Review and next steps
- Reflections and action planning
Day two
1 Learning review
- Sparkling moments
- What underpins a good coaching approach – core competencies
- Coaching and Business Partnering competence
2 Exploring possibilities and challenging with integrity
- Heron’s Framework for ‘coaching styles’
- Your coaching / communication style
- Application: Skills practice – ‘popcorn’ coaching activity
- The support / challenge matrix
- ‘Stretching’ our clients – exploring possibilities to realise potential
- Application: Skills practice – flexing our style to offer constructive challenge
3 What we are learning from neuroscience
- Implications for a coaching approach
- Solution-focused coaching
- Application: Skills practice – OSCAR through the solution focus lens
4 Planning and goal-setting
- GOT / WANT matrix – reflections on coaching strengths and areas for development
- Application: Coaching conversations – personal development plan
5 Review and next steps
- Reflections on learning
- Commitments to action
- Key learnings and take-aways
Optional ½ day follow-up
- Review learning, address issues arising and have the opportunity for skills practice and feedback.
For a no-obligation discussion about running this workshop for your organisation please just give us a call on 01582 463461.