Coaching skills for line managers


All good managers use coaching to a certain extent. Some do it better than others. But then, some have had more training than others!

This two-day workshop will help you to take your coaching skills to the next level, making you an even more effective manager in the process. It will:

  • Enhance your understanding of the skills and approaches that underpin coaching excellence
  • Improve the quality of your coaching by leveraging the skills that you already have
  • Help you make your coaching conversations more effective

Learning objectives

By the end of this workshop you will be able to demonstrate:

  • Increased self-awareness of your own ‘coaching style’
  • A clearer understanding of what coaching is and when to use a coaching approach
  • Enhanced skills in developing rapport, listening, questioning, goal-setting and giving feedback


Anyone wishing to take their coaching to the next level:

  • Managers who use a coaching approach
  • HR professionals
  • Anyone considering moving towards a coaching qualification


The focus of this two-day workshop is on active learning through experiential exercises, skills practice, and feedback and group discussion. Each day contains a number of skills practice sessions (three on the first day, four on the second) which allow individuals to learn from three perspectives:

  • Delivering coaching
  • Experiencing coaching as a client
  • Observing and feeding back on a session

Workshop outline

Day one

1 Welcome and introduction

  • What will make the workshop worthwhile for you?

2 A coaching approach

  • What do we mean by a coaching approach? Myths and reality
  • Line manager as coach
    • When to coach / when not to coach
  • Experiencing a coaching approach
    • Group coaching exercise
    • Coaching demonstration

3 An introduction to the four key coaching skills

  • Building trust and rapport
  • Active listening and powerful questions
  • Application: Skills practice – using powerful questions
  • Direct communication and giving feedback
  • Planning and goal-setting
  • Application: Skills practice – using the ‘Time to Think’ framework

4 The OSCAR coaching framework

  • The OSCAR model
    • Outcome
    • Situation
    • Choices / consequences
    • Action
    • Review
  • Application: Skills practice – using the OSCAR model as a framework for a coaching conversation

5 Review and next steps

  • Reflections and action planning

Day two

1 Learning review

  • Sparkling moments
  • What underpins a good coaching approach – core competencies
  • Coaching and Business Partnering competence

2 Exploring possibilities and challenging with integrity

  • Heron’s Framework for ‘coaching styles’
  • Your coaching / communication style
  • Application: Skills practice – ‘popcorn’ coaching activity
  • The support / challenge matrix
  • ‘Stretching’ our clients – exploring possibilities to realise potential
  • Application: Skills practice – flexing our style to offer constructive challenge

3 What we are learning from neuroscience

  • Implications for a coaching approach
  • Solution-focused coaching
  • Application: Skills practice – OSCAR through the solution focus lens

4 Planning and goal-setting

  • GOT / WANT matrix – reflections on coaching strengths and areas for development
  • Application: Coaching conversations – personal development plan

5 Review and next steps

  • Reflections on learning
  • Commitments to action
  • Key learnings and take-aways

Optional ½ day follow-up

  • Review learning, address issues arising and have the opportunity for skills practice and feedback.

For a no-obligation discussion about running this workshop for your organisation please just give us a call on 01582 463461.